Support

Syncing and your devices

How does sync work?

Tipbit saves your entries to your own iCloud, so they stay in step on every iPhone, iPad and Mac signed in to the same Apple Account. There's no account to make and no Tipbit server in between. Your goal, color, mileage rate and a few other settings follow you too. Light or dark, a running clock or trip, and reminders stay on each device.

My entries aren't showing on my other device.

Check that both devices are signed in to iCloud with the same Apple Account, and that iCloud is on for Tipbit (the Settings app → your name → iCloud). Tipbit's own Settings shows it under Your data: iCloud sync. New changes can take a few minutes to arrive.

I got a new phone.

Sign in with the same Apple Account, make sure iCloud is on, and install Tipbit: your entries come back on their own. If you have Tipbit Pro and it doesn't show, open Settings → Tipbit Pro and tap Restore purchases.

Tipbit says iCloud is full.

Tipbit keeps saving everything on your device, but nothing new is backed up or reaches your other devices until there's room. Tap How to make room on the card: it shows where to look and how little Tipbit itself uses. Once there's room, Tipbit catches up by itself.

Tipbit Pro

What's free, and what does Pro add?

Free, for good: every entry, one job, two macros, the weekly goal, History and the calendar, pay periods, the schedule, overtime, expenses, typed miles and The year. Tipbit Pro adds every job, unlimited macros, the full Insights, the trip tracker, statements as PDFs, the spreadsheet and six colors.

How does the free trial work?

The yearly and monthly plans each start with two weeks free, once per Apple Account. If you cancel at least a day before the two weeks end, you aren't charged. The one-time purchase has no trial.

How do I cancel my subscription?

Open the Settings app, tap your name, then Subscriptions, choose Tipbit Pro and tap Cancel Subscription. Pro stays on until the end of the period you paid for. Everything you made stays; without Pro, one job and two macros take new entries, and the rest is kept, locked, and still counts in every total, until you subscribe again.

Can I get a refund?

Apple handles every payment and every refund. Ask Apple at reportaproblem.apple.com.

Miles and the IRS rate

How are miles counted?

On a job that tracks miles, type the miles on any entry, free. With Tipbit Pro, tap Start trip on Home and Tipbit counts the miles while you drive, using your location only until you tap Stop; it never tracks miles on its own. If iOS stops the app on the way, the trip pauses, and Resume picks it up again.

Where does the IRS rate come from?

From the IRS: the standard mileage rate for business use, for the day you drove (the IRS sometimes changes it in the middle of a year). Settings → Mileage rate → IRS rates lists every rate with the IRS's announcement. For a year the IRS hasn't set yet, Tipbit uses the latest rate and says it's an estimate; when the IRS sets or changes a rate, the entries at its rate follow. You can use your own rate (an employer's, say) in Settings → Mileage rate instead.

Why don't my miles add to what I made?

Miles aren't money you made, so Tipbit never counts them in a total. It shows what they're worth beside them, and The year adds them up for you. Tipbit gives totals of what you logged, never tax advice.

Exporting

How do I get my numbers out?

A pay period's Share summary sends it as text, free. With Tipbit Pro: a pay period's Statement (PDF), The year's Year summary (PDF) (Insights → The year), and Settings → Export a spreadsheet (CSV) with your entries, and your expenses in a second file. Each one goes only where you send it.

Your privacy

Tipbit has no servers, no ads and no tracking. Your entries stay on your devices and in your own iCloud. Everything is spelled out in the privacy policy.